ocr: Overview Welcome to Service Source 2.0. We have redesigned Service Source to pro- vide features that service and support providers have requested: more timely information, broader scope of technical detail, clearer graphics, troubleshoot- ing tools, and reference materials. In order to deliver these features, Service Source is now a two-CD set with a Web site on the Internet. Adobe AcrobatR) is used for all technical documentation. We hope this newly redesigned Service Source 2.0 better meets your service business needs.